Privacy Policy – BPS Builders Ltd
Last updated: May 2026

1. Introduction
   BPS Builders Ltd is committed to protecting and respecting your privacy in accordance with the UK General Data
   Protection Regulation (UK GDPR) and the Data Protection Act 2018.
   This Privacy Policy explains how we collect, use, store and protect personal information when you use our website
   or engage our building and construction services.
2. Company Information
   BPS Builders Ltd
   87 North Road
   Parkstone
   Poole
   Dorset
   BH14 0LT
   Email: info@bpsbuilders.co.uk
   Telephone: 01202 240080
   ICO Registration Number: ZA699073
3. The Information We Collect
   We may collect and process the following personal information:
   Website Enquiries

• Name
• Telephone number
• Email address
• Information relating to your project or enquiry
  Customer and Project Information
• Customer contact details
• Property addresses
• Project information
• Site photographs
• Quotations and invoices
• Communication records
  Employee and Contractor Information
• HR records
• Payroll information
• Contact details
• Right to work and compliance documentation
• Contractor details
  CCTV
  CCTV operates at our home office premises for security purposes.
  Communications
  We may process communications through email, telephone, Microsoft services and WhatsApp groups used for
  operational coordination.

1. How We Use Your Information
   We use personal information to:

• Respond to enquiries
• Provide quotations and construction services
• Manage building projects
• Maintain customer records
• Manage employees and contractors
• Meet legal and regulatory obligations
• Maintain business security
• Manage accounts and financial records

1. Lawful Basis for Processing
   The following lawful bases apply under UK GDPR:

• Responding to enquiries – Legitimate interests
• Delivering contracted works – Contract
• Payroll and HR administration – Legal obligation
• Health & safety compliance – Legal obligation
• CCTV security monitoring – Legitimate interests
• Financial records and accounting – Legal obligation

1. CCTV Monitoring
   CCTV is used at our home office premises for:

• Security
• Crime prevention
• Protection of staff, contractors and property
  CCTV footage is accessed only when necessary and retained for a limited period unless required for investigation
  purposes.

1. Storage and Security
   We store information using secure systems including Microsoft services, Microsoft OneDrive and QuickBooks
   CRM/accounting systems.
   We take reasonable technical and organisational measures to protect personal information against unauthorised
   access, loss, misuse or disclosure.
   Access to personal data is restricted to authorised personnel only.
2. Data Sharing
   We may share personal information where necessary with:

• Employees and contractors
• Professional advisers
• Accountants
• Software and cloud service providers
• Regulatory authorities where legally required
  We do not sell personal data to third parties.

1. International Transfers
   Some service providers, including Microsoft and QuickBooks, may process data outside the UK.
   Where this occurs, appropriate safeguards are used to ensure personal information remains protected in
   accordance with UK GDPR requirements.
2. Data Retention
   Recommended retention periods:

• Website enquiries – 12 months
• Customer project records – 6 years after project completion
• Quotations not accepted – 2 years
• Financial/accounting records – 6 years
• Employee records – 6 years after employment ends
• Contractor records – 6 years
• CCTV footage – 30–90 days unless required for investigation
• Health & safety records – Up to 6 years or longer where legally required

1. WhatsApp Communications
   Operational WhatsApp groups may be used for project coordination and communication with staff and contractors.
   Users should avoid sharing excessive personal or sensitive information through messaging platforms unless
   necessary for operational purposes.
2. Your Rights
   Under UK GDPR, individuals have the right to:

• Request access to personal data
• Request correction of inaccurate data
• Request erasure of data
• Restrict or object to processing
• Request transfer of data
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

1. Complaints
   If you have concerns about how your information is handled, please contact us first.
   You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
2. Website Cookies
   The website currently does not use advertising or tracking technologies such as Google Analytics or Meta Pixel.
   Basic technical cookies necessary for website functionality may still be used.
   If this changes in future, this policy will be updated accordingly.
3. Changes to This Policy
   This Privacy Policy may be updated from time to time to reflect legal, operational or regulatory changes. The latest
   version will always be available on the company website.